Customer Service Representative - Nashville

Happyhiller; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts

Job summary

Happyhiller in Nashville, TN is seeking a Customer Service Representative to manage customer calls and ensure satisfaction. You will engage in both inbound and outbound calling, resolve conflicts with customers, and maintain accurate records.

The ideal candidate should possess a high school diploma or GED and be able to maintain daily call counts. The position offers medical, dental, vision insurance, and other significant benefits.

Qualifications

• High school diploma or GED required.

Responsibilities

• Respond to incoming customer calls courteously.
• Engage in outbound calling for scheduled calls and memberships.
• Follow Customer Care call scripts for quality responses.
• Maintain required daily call counts for quotas.
• Keep accurate information in the customer database.
• Ensure club memberships are renewed and appointments scheduled.
• Work with dispatch to schedule service calls.
• Manage conflict resolution with clear communication.
• Report service issues to maintain customer satisfaction.
• Perform other duties as assigned.

Education

High School diploma or general education degree (GED)

Job description

Customer Service Representative

Hiller is an EEOC employer.

Job Responsibilities

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
• Follow Customer Care “Call Script” for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Perform other duties as assigned.

Requirements

• A High School diploma or general education degree (GED) required.

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Applicants will be required to undergo pre-employment drug screens and background checks.