Customer Service Representative

Planet Fitness; Centennial (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Job summary

A leading fitness club in Colorado is seeking a Customer Service Representative to enhance member experiences through excellent service. Duties include greeting members, answering inquiries, and managing club cleanliness. Ideal candidates must demonstrate strong customer service skills, honesty, and reliability. This position offers flexible scheduling and a range of benefits including free membership for self and one family member or friend, health insurance, and advancement opportunities.

Qualifications

• Honesty and good work ethic required.
• Must possess strong customer service skills.
• Basic computer proficiency is a must.

Responsibilities

• Greet potential members and provide great customer experience.
• Answer phone calls and assist with questions.
• Facilitate member services issues as needed.
• Help maintain club cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Flexible schedule
• Free uniforms
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities