Part-Time Teller (20 Hours), Modesto Area Branches

Citigroup Inc.; Modesto (CA); On-site; USD 39,520 - 46,810; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off packages

Wellness programs

Job summary

Citigroup Inc. is seeking a part-time Teller in Modesto, California, responsible for delivering exceptional customer service and assisting with banking transactions. Candidates should possess sales and customer service experience, along with effective problem-solving skills.

This entry-level position provides opportunities to educate clients and create solutions tailored to their financial needs while adhering to bank policies and ensuring asset safety. Comprehensive benefits are available to eligible employees.

Responsibilities

• Serve as the first point of contact for clients providing friendly customer service.
• Perform accurate banking transactions and manage cash supply.
• Identify referral opportunities for new products and services.
• Educate clients on digital and self-service options.
• Adhere to bank policies and ensure safety of assets.

Skills

Sales and customer service experience

Effective problem-solving skills

Money handling experience

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Primary Location: Modesto, California, United States

Time Type: Part time

Primary Location Full Time Salary Range: $39,520.00 - $46,810.00

The hourly rate corresponding to the annual range is: $19.00 - $22.50. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and Know Your Rights poster.