Customer Service Representative

mechanicsbank; Turlock (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Retail Incentive Plan

Job summary

Mechanics Bank in Turlock, CA is seeking a full-time Customer Service Representative to handle basic to moderately complex banking transactions and deliver high levels of service. You will process deposits, withdrawals, and various payments while educating customers on online banking and deposit products.

The role requires attention to detail, strong interpersonal skills, and the ability to work independently or as part of a team. Travel to other branches may be required.

Qualifications

• 1 Year minimum Customer Service Experience required.
• 1 year minimum Cash Handling Experience in Customer Facing Role required.
• 1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.
• High School Diploma or GED is required.

Responsibilities

• Performs routine teller transactions and processes deposits, withdrawals, transfers, and payments.
• Provides exemplary customer service in person and by phone, identifies needs and makes referrals for products and services.
• Maintains cash balances and follows cash handling and security procedures; balances cash at end of shift.
• Gathers data and processes reports to ensure compliance with Bank policies and regulatory programs (e.g., BSA/AML).
• Assists at other branches as needed.

Skills

Customer service

Cash handling

Banking experience

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Mechanics Bank is looking for a full time Customer Service Representative for the Turlock, CA Branch.

Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.

What you will do:

Transaction Processing

Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.

Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.

Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.

Assists at other branches as needed.

Customer Services & Sales

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.

Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.

Educates customers on banking technology, such as mobile and online banking.

Cash Handling & Security

Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.

Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.

Assists in the opening and closing of the branch, following established security procedures.

Administrative & Compliance Tasks

Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.

As requested, assists with branch audit functions.

Completes required compliance by assigned due dates.

Travel 0-10%.

Who you are:

High School Diploma or GED required.

1 Year minimum Customer Service Experience required.

1 year minimum Cash Handling Experience in Customer Facing Role required.

1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.

Excellent interpersonal skills, attention to detail, and customer service.

Ability to work independently and collaborate effectively as a team member.

Ability to make decisions using information available.

Basic knowledge of Bank deposit products and services.

Ability to understand customer loan requests and make appropriate referrals.

Ability to understand customer requests for additional services and make appropriate referrals.

Ability to make customers aware of additional products and services and make appropriate referrals.

Knowledge of applicable Bank policies and procedure.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

Pay Range: $20.00 - $25.00 hourly

Eligible for Retail Incentive Plan