Customer Service Representative

Planet Fitness - PF Baseline Fitness; Lakeville (MN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative in Lakeville, Minnesota. In this role, you will provide exceptional customer service to members and guests while handling essential front desk tasks. Key responsibilities include greeting potential members, answering inquiries, and maintaining the club's cleanliness.

Ideal candidates should possess strong customer service skills, a good work ethic, and basic computer proficiency. The position offers flexible scheduling and various benefits including health insurance and advancement opportunities.

Qualifications

• Strong customer service skills with proactive problem-solving abilities.
• Basic computer proficiency is required for handling member account information.
• Honesty and good work ethic are essential qualities for this role.

Responsibilities

• Provide a superior level of customer service to members and guests.
• Handle front desk tasks including phone calls, member check-ins, and sign-ups.
• Maintain cleanliness and organization of the club facility.

Skills

Customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Flexible schedule
• Opportunity for advancement

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities