Customer Service Representative, Medical - Bilingual Preferred

SALUD REVENUE PARTNERS LLC; Indiana; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Salud Revenue Partners is seeking a Customer Service Representative, Medical - Bilingual Preferred to support Salud clients by handling inbound calls from patients and outbound outreach to resolve issues affecting account resolution.

The role emphasizes establishing payment plans, coordinating with insurers and other third parties, and maintaining accurate records while delivering compassionate, patient-centered service in English and Spanish when needed.

Qualifications

• Fluent in English and Spanish is preferred for patient interactions.
• Experience in handling medical or insurance inquiries is a plus.
• Strong communication, problem solving and organizational skills.

Responsibilities

• Handle inbound and outbound patient calls regarding medical accounts.
• Identify customer needs and provide accurate information and solutions.
• Assist patients with payment plans and settlements.
• Coordinate with insurers or third parties to resolve issues.
• Maintain records of interactions and update accounts as needed.
• Follow approved procedures and policies for customer service.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Learn quickly

Job description

Customer Service Representative, Medical - Bilingual Preferred

About the Organization Salud Revenue Partners (Salud) is a technology-enabled service company with leadership and a high-performance culture that partners with healthcare providers nationwide to improve their revenue cycle performance.

Our vision is to be a national model for the delivery of revenue cycle services. We are at the forefront of innovation, applying next generation process automation and artificial intelligence to focus on the most productive work to help healthcare organizations resolve difficult accounts receivable, find gold in zero balance accounts, achieve the highest coding accuracy, and carry out patient-centered solutions to self-pay.

At Salud Revenue Partners, you can work for an organization dedicated to your employee development as well as delivering unparalleled results for our customers. We give staff objectives, exceptional training, and technology-enabled resources to accomplish goals and then set them free to get the job done. We encourage fresh ideas and a collaborative approach to delivering industry-leading solutions to clients.

What do our staff say about Salud? In May 2026 we were certified a Great Place to Work (for the 4th year in a row), below are a few of our survey results:

• 94% of our employees say this is a great place to work!
• 97% of our staff say, "When you join the company, you are made to feel welcome."
• 95% of our employees say, "When I look at what we accomplish, I feel a sense of pride."
• 97% of our employees say, "People are encouraged to balance their work life and their personal life."

Medical Customer Service Representative - Bilingual Preferred

This position at Salud Revenue Partners assists Salud clients by taking in-bound calls from patients as well as making out-bound calls to patients to assist them in resolving issues that may delay account resolution. The representative will assist patients with establishing payment plans, making settlement arrangements, following up with insurance companies or other third-parties such as attorneys or employers, and processing applicable adjustments.

Essential Duties:

• Answer incoming and conduct out-going patient calls regarding insurance bills/medical accounts. English language required; Bi-lingual in Spanish is preferred.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within reasonable time; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Ideal Candidate Would Possess:

• Fluent in speaking both English and Spanish.
• Ability to work and 8 hour shift Monday through Friday between the hours of 8am to 8 pm, with the hours primarily being 9am to 5:30pm ET.
• Be driven to learn proactively.
• Contribute to a team while working independently with minimal supervision.
• Have strong organizational and analytical skills, paying special attention to details.
• Ability to learn computer programs/websites quickly.
• Possess strong problem solving skills.
• Willingness to work in a cubicle office environment with little face to face public interaction.
• Knowledge of insurances, Medicaid and Medicare in a hospital and/or physician office setting.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional cubicle office environment or in a secure home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We are looking to fill these positions with candidates who live in the following states:

Florida, Georgia, Illinois, Indiana, Louisiana, Kentucky, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Shift Days

Pay Range $18 - $26/hour

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.