Customer Service Representative, Medical - Bilingual Preferred

Salud Revenue Partners; Indiana; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Salud Revenue Partners is seeking a Medical Customer Service Representative - Bilingual Preferred to assist Salud clients via inbound and outbound calls, resolving issues that delay account resolution. You will help establish payment plans, settlements, and coordinate with insurers or third parties to move accounts forward.

Ideal candidates are fluent in English and Spanish, able to learn new computer systems quickly, and comfortable in a cubicle office setting with standard hours 8am–8pm ET,

Qualifications

• Fluent in English and Spanish.
• Strong organizational and analytical skills.
• Detail-oriented with good problem solving.
• Able to learn computer programs/websites quickly.
• Knowledge of insurances, Medicaid and Medicare.
• Able to work in a cubicle office environment with minimal supervision.

Responsibilities

• Answer incoming calls from patients and conduct outbound calls.
• Assist patients with establishing payment plans and settlements.
• Coordinate with insurers or third parties (attorneys, employers).
• Process adjustments and keep accurate records of interactions.
• Follow procedures, guidelines and policies for communications.

Skills

Bilingual English/Spanish

Proactive learner

Team player

Analytical skills

Attention to detail

Computer systems

Problem solving

Office environment

Insurance knowledge

Job description

Salud Revenue Partners (Salud) is a technology-enabled service company with leadership and a high-performance culture that has a mission to ease the burden of revenue cycle for patients and providers so they can heal.

Our vision is to be a national model for the delivery of revenue cycle services. We are at the forefront of innovation, applying next generation process automation and artificial intelligence to focus on the most productive work to help healthcare organizations resolve difficult accounts receivable, find gold in zero balance accounts, achieve the highest coding accuracy, and carry out patient-centered solutions to self-pay.

At Salud Revenue Partners, you can work for an organization dedicated to your professional advancement as well as delivering unparalleled results for our customers. We give staff objectives, exceptional training, and technology-enabled resources to accomplish goals - and then set them free to get the job done. We encourage fresh ideas and a collaborative approach to delivering industry-leading solutions to clients.

About

What do our staff say about Salud? In May 2026 we were certified a Great Place to Work (for the 4th year in a row), below are a few of our survey results:

• 94% of our employees say this is a great place to work!
• 97% of our staff say, "When you join the company, you are made to feel welcome."
• 95% of our employees say, "When I look at what we accomplish, I feel a sense of pride."
• 97% of our employees say, "People are encouraged to balance their work life and their personal life."

Medical Customer Service Representative - Bilingual Preferred

This position at Salud Revenue Partners assists Salud clients by taking in-bound calls from patients as well as making out-bound calls to patients to assist them in resolving issues that may delay account resolution. The representative will assist patients with establishing payment plans, making settlement arrangements, following up with insurance companies or other third-parties such as attorneys or employers, and processing applicable adjustments.

Essential Duties

• Answer incoming and conduct out-going patient calls regarding insurance bills/medical accounts. English language required; Bi-lingual in Spanish is preferred.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within reasonable time; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Ideal Candidate Would Possess

• Fluent in speaking both English and Spanish.
• Ability to work and 8 hour shift Monday through Friday between the hours of 8am to 8 pm, with the hours primarily being 9am to 5:30pm ET.
• Be driven to learn proactively.
• Contribute to a team while working independently with minimal supervision.
• Have strong organizational and analytical skills, paying special attention to details.
• Ability to learn computer programs/websites quickly.
• Possess strong problem solving skills.
• Willingness to work in a cubicle office environment with little face to face public interaction.
• Knowledge of insurances, Medicaid and Medicare in a hospital and/or physician office setting.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional cubicle office environment or in a secure home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We are looking to fill these positions with candidates who live in the following states:

Florida, Georgia, Illinois, Indiana, Louisiana, Kentucky, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia