Customer Service Representative (Manufacturing / B2B)

Laminate Technologies; Gallatin (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Profit Sharing

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Employee Assistance Program

Job summary

Laminate Technologies, an employee-owned manufacturing company in Gallatin, TN, is seeking a Customer Service Representative to manage orders from entry through delivery and serve as the main point of contact for assigned customers.

The role collaborates with Sales, Scheduling, Manufacturing, Quality, Purchasing, and Accounting to ensure accurate order processing and on-time delivery. Candidates should reside within commuting distance of Gallatin, with relocation not offered.

Qualifications

• Minimum 3+ years in customer service, order management, or related roles.
• Strong communication and problem-solving skills.
• Proficient with Microsoft Excel and MS Office.

Responsibilities

• Manage customer orders from entry through delivery.
• Serve as the primary contact for assigned customers.
• Monitor inventory, production schedules, and delivery commitments.
• Communicate order status, delays, and customer concerns.
• Coordinate with internal departments to resolve issues.
• Research and resolve customer complaints and order discrepancies.
• Maintain customer records, pricing, and product information.
• Support quoting, samples, and customer requests.
• Track open orders and delivery performance.
• Provide backup support for other office functions as needed.

Skills

Customer service

Order management

Account coordination

Excel

MS Office

Education

High school diploma or equivalent

Tools

ERP/MRP systems

Job description

Description

Join an Employee-Owned Company

Laminate Technologies is a 100% employee-owned manufacturing company seeking a Customer Service Representative for our Gallatin, TN location.

This is a fast-paced role supporting business-to-business customers and coordinating with Sales, Scheduling, Manufacturing, Quality, Purchasing, and Accounting to ensure orders are processed accurately and delivered on time.

Candidates should reside within commuting distance of Gallatin; TN. Relocation assistance is not available.

What You'll Do

• Manage customer orders from entry through delivery
• Serve as the primary contact for assigned customers
• Monitor inventory, production schedules, and delivery commitments
• Communicate order status, delays, and customer concerns
• Coordinate with internal departments to resolve issues
• Research and resolve customer complaints and order discrepancies
• Maintain customer records, pricing, and product information
• Support quoting, samples, and customer requests
• Track open orders and delivery performance
• Provide backup support for other office functions as needed

Why Join Us?

• Employee Stock Ownership Plan (ESOP)
• Profit Sharing
• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Employee Assistance Program

Our Ideal Candidate

We're looking for someone who takes ownership, communicates proactively, and works well across departments to ensure customers receive exceptional service. If you enjoy solving problems and making a direct impact in a small, employee-owned company, we'd like to hear from you.

Requirements

What We're Looking ForRequired:

• High school diploma or equivalent
• 3+ years of customer service, order management, account coordination, or inside sales support experience
• Strong computer and data-entry skills
• Microsoft Office proficiency, including Excel
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Manufacturing, industrial, distribution, logistics, or B2B customer service experience
• ERP/MRP system experience
• Experience supporting customer accounts and order fulfillment processes