Customer Service Representative-Logistics

ADP, Inc.; Union City (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Speedy Delivery LLC in San Francisco is seeking a Customer Service Representative in logistics to support delivery operations and customer communications. The role requires tracking issues, enforcing policies with delivery teams, and handling inquiries with courtesy and accuracy.

You should be reliable, detail-oriented, and proficient with computers. A high school diploma or GED is required, and the position is full-time, on-site in Union City area depending on posting.

Qualifications

• Detail-oriented and well spoken.
• Reliable and capable of handling multiple calls.
• Enjoys tracking problems and communicating with customers.
• Remains calm under pressure when juggling multiple calls.
• High School diploma or GED equivalent.
• Proficient with computers and technology.

Responsibilities

• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Monitor surveys and reports to elevate customer complaints and driver training issues as needed.

Skills

Detail oriented

Well spoken

Reliable

Customer communication

Tech proficient

Education

High School diploma or GED

Tools

Computers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative-Logistics

Hourly full time Clerical Union City, CA, US

3 days ago Requisition ID: 1024

Salary Range: $19.00 To $20.00 Hourly

Speedy Delivery LLC

OUR MISSION

Not Just Last Mile, The Extra Mile.

OUR VALUES

• Not Saying “No” – Flexible Solutions
• Get It Right or Make It Right
• Not Just Reactive – Proactive
• Not Lip Service – Great Service
• Create “Fist Pump” Moments

OUR STORY

IF OUR NAME SOUNDS FAMILIAR, YOU PROBABLY GREW UP WATCHING MISTER ROGERS’ NEIGHBORHOOD… or, our brand is growing (hopefully that last one). Matt Deter started Speedy Delivery LLC (SPEEDY) in 2000 by negotiating a multi-store partnership as a 3PL with the same furniture company that helped put him through college. When it came time to name his company, Matt wanted to find a way to communicate his personal values for how business should be done.

“Doing business is too often simply transactional. But business is more than a transaction—it’s about relationships with real people.”

Job Summary-Bilingual preferred (Spanish)

Speedy Delivery LLC is looking Customer Service Representative in San Francisco

This individual:

• Is detailed and well spoken.
• Is reliable.
• Enjoys tracking problems and speaking with customers.
• Remains calm under pressure when juggling multiple calls.
• Has a High School diploma or GED equivalent.
• Is proficient with computers and technology.

Job duties would include:

• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Monitor surveys and reports to elevate customer complaints and driver training issues as needed.