Bilingual Logistics Customer Service Specialist

ADP, Inc.; Union City (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Speedy Delivery LLC in San Francisco is seeking a Customer Service Representative in logistics to support delivery operations and customer communications. The role requires tracking issues, enforcing policies with delivery teams, and handling inquiries with courtesy and accuracy.

You should be reliable, detail-oriented, and proficient with computers. A high school diploma or GED is required, and the position is full-time, on-site in Union City area depending on posting.

Qualifications

• Detail-oriented and well spoken.
• Reliable and capable of handling multiple calls.
• Enjoys tracking problems and communicating with customers.
• Remains calm under pressure when juggling multiple calls.
• High School diploma or GED equivalent.
• Proficient with computers and technology.

Responsibilities

• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Monitor surveys and reports to elevate customer complaints and driver training issues as needed.

Skills

Detail oriented

Well spoken

Reliable

Customer communication

Tech proficient

Education

High School diploma or GED

Tools

Computers

Job description

Speedy Delivery LLC in San Francisco is seeking a Customer Service Representative in logistics to support delivery operations and customer communications. The role requires tracking issues, enforcing policies with delivery teams, and handling inquiries with courtesy and accuracy.

You should be reliable, detail-oriented, and proficient with computers. A high school diploma or GED is required, and the position is full-time, on-site in Union City area depending on posting.