Customer Service Representative Logistics

ManpowerGroup; Suffolk (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Customer Service Representative Logistics in Suffolk, VA. This role supports the Logistics Support Department, ensuring accurate load data, timely communication with account managers, and proactive problem resolution.

Key duties include entering loads into Freight Optimizer, monitoring pickups/deliveries, and investigating variances, with opportunities for growth within the organization. Candidates should have at least 1 year in logistics and a high school diploma.

Qualifications

• At least 1 year of logistics experience.
• General knowledge of the transportation industry.
• High school diploma or equivalent.
• Experience writing routine reports and correspondence.
• Ability to interpret and act on written, verbal, or diagram instructions.

Responsibilities

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and actions taken; inform receivers and customers on load status
• Monitor daily pick-ups and deliveries to ensure timely and intact arrivals
• Take check calls from drivers, ensuring loads will deliver on time; validate load data prior to marking loads delivered for accounting
• Investigate product overages, shortages, damages, and complete necessary documentation

Skills

Logistics experience

Transportation knowledge

Report writing

Understanding Instructions

Education

High School Diploma

Job description

Our client, a leading logistics and transportation organization, is seeking a Customer Service Representative Logistics to join their team. As a Customer Service Representative Logistics, you will be part of the Logistics Support Department supporting the operations team. The ideal candidate will have strong communication skills, attention to detail, and a proactive approach, which will align successfully in the organization.

Job Title: Customer Service Representative Logistics

Location: Suffolk, VA

Pay Range: $19.00

Shift: 11:30 AM - Close

What's the Job?

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system

• Update account managers on problem loads and actions taken; inform receivers and customers on load status

• Monitor daily pick-ups and deliveries to ensure timely and intact arrivals

• Take check calls from drivers, ensuring loads will deliver on time; validate load data prior to marking loads delivered for accounting

• Investigate product overages, shortages, damages, and complete necessary documentation

What's Needed?

• At least 1 year of logistics experience

• General knowledge of the transportation industry

• High school diploma or equivalent

• Experience writing routine reports and correspondence

• The ability to apply common sense understanding to carry out instructions in written, verbal, or diagram form

What's in it for me?

• Opportunities to develop your logistics and customer service skills

• Engagement with a dynamic and supportive team environment

• Potential for career growth within the organization

• Work in a structured and professional setting

• Contribute to efficient logistics operations that impact the company's success

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.