Customer Service Representative

ManpowerGroup; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

ManpowerGroup with a client in San Jose, CA seeks a Customer Service Representative to support order status inquiries, process orders and returns, and relay product information. This onsite role requires a customer-focused mindset and strong communication.

You will collaborate with planners, credit, and sales to meet service expectations, manage time efficiently, and contribute to continuous improvement. A high school diploma and 1–2 years CSR experience are preferred; shift is Mon-Fri

Qualifications

• High school diploma or GED is required.
• 1-2 years of experience as a Customer Service Representative.
• Customer-focused with problem-solving and analytical skills.
• Strong time management and a motivated work ethic.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established policies.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Work with Planner for scheduling, and coordinate with the credit department to resolve disputed credits.
• Partner with sales and managers to meet and exceed customer service expectations.

Skills

Customer service mindset

Time management

Communication skills

Interpersonal skills

Problem-solving

Education

High school diploma or GED

Job description

Our client, A leading logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting customer order support and service communications. The ideal candidate will have a customer/client focus, strong problem-solving skills, and the ability to manage time effectively, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: San Jose, CA

Pay Range: $22-$24 depending on experience

Shift: Monday-Friday, 7:30am-4:00pm, onsite

What's the Job?

• Provide timely and accurate information to incoming customer order status and product knowledge requests.


• Process customer orders, changes, and returns according to established department policies and procedures.


• Provide timely feedback to the company regarding service failures or customer concerns.


• Work closely with Planner for scheduling of orders and with the credit department to resolve disputed credit items.


• Partner with the sales team and managers to meet and exceed customer service expectations.

What's Needed?

• High school graduate or GED.


• 1-2 years’ experience as a Customer Service Representative.


• Customer/client focused approach with strong problem-solving and analysis skills.


• Experienced with time management and able to stay highly motivated with a strong work ethic.


• Excellent communication and effective interpersonal skills.

What's in it for me?

• Work in an onsite role with a consistent Monday-Friday schedule (7:30am-4:00pm).


• Be a key point of contact for customers through email and phone support.


• Contribute to accurate order processing, scheduling coordination, and resolution of customer concerns.


• Support cross-functional teamwork with Planner, credit, and sales.


• Join a role focused on service quality, responsiveness, and continuous improvement.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans


• Dental Plan


• Supplemental Life Insurance


• Short Term Disability Insurance


• 401(k)

We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.