Customer Service Representative - Logistics

Spherion Staffing, LLC; Madison (WI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Dental/Vision coverage

AD&D and life insurance

Job summary

Spherion Staffing, LLC is hiring a Customer Service Representative for a logistics provider in the Madison area. You will support account managers, process customer orders, and build positive relationships with clients region-wide.

The role offers a standard day shift, temporary-to-hire status, and a pay range of $20–$22 per hour. You’ll work with Account Managers, Sales, and Logistics teams to ensure timely processing and accurate documentation.

Qualifications

• 1 to 3 years of customer service experience (logistics or transportation experience preferred).
• Strong typing skills and proficiency with business software like Microsoft tools and CRM databases.
• Excellent written and verbal communication skills.
• High attention to detail and strong time management skills.
• Positive attitude and a team-first mindset.

Responsibilities

• Handle inbound quote requests and maintain proactive communication with customers.
• Enter orders accurately into business systems and double-check details for timely processing.
• Collaborate closely with Account Managers, Sales, and Logistics teams to support daily operations.
• Prepare regular customer reports and track order status.
• Address customer concerns using empathetic, solution-focused communication.
• Share fresh ideas to streamline team processes and communication.

Skills

Customer service

Typing

Communication

Attention to detail

Teamwork

Tools

CRM databases

MS Office

Job description

We’re hiring a Customer Service Representative for a logistics provider in the greater Madison area. If you enjoy solving problems and delivering dependable service, you’ll thrive in this role. As part of our client's logistics team, you’ll support account managers, process accurate customer orders, and build positive relationships with clients across the region.

Role Highlights

• Pay range: $20 - $22 / hour

• Schedule: Standard day shift

• Role type: Temporary-to-hire

• Location: Madison, WI

What You’ll Do

• Handle inbound quote requests and maintain proactive communication with customers

• Enter orders accurately into business systems and double-check details for timely processing

• Collaborate closely with Account Managers, Sales, and Logistics teams to support daily operations

• Prepare regular customer reports and track order status

• Address customer concerns using empathetic, solution-focused communication

• Share fresh ideas to streamline team processes and communication

What You’ll Bring

• 1 to 3 years of customer service experience (logistics or transportation experience preferred)

• Strong typing skills and proficiency with business software like Microsoft tools and CRM databases

• Excellent written and verbal communication skills

• High attention to detail and strong time management skills

• Positive attitude and a team-first mindset

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].