Customer Service Representative - LHB

Luminare Health; United States; Remote; USD 20,622 - 38,738; Full time

Job summary

Luminare Health is seeking a remote Customer Service Representative to handle inquiries from employees, members, providers, and clients via phone, email, and written channels. You will document all interactions precisely while navigating multiple systems to resolve issues.

Candidates should have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or GED equivalent.
• Minimum 1 year previous customer service experience.
• Ability to work in a fast-paced, high demand environment.
• Excellent verbal, written and interpersonal communication skills.
• Ability to navigate multiple systems/screens while on the phone.
• Must have private, dedicated workspace with reliable internet and Ethernet connectivity.
• Flexibility to learn new/proprietary systems and support process improvement.

Responsibilities

• Respond to inquiries from employees/members, providers and clients via phone, email and written channels.
• Accurately document all inquiries and actions taken in applicable software.
• Navigate multiple systems/screens during calls to resolve issues.
• Deliver high-quality service and meet performance metrics.

Skills

Customer Service

Verbal communication

Written communication

Multitasking

MS Excel

MS Word

Education

High School diploma or GED equivalent

Tools

MS Excel

MS Word

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.Job Summary**** Remote employees must live within the continental United States,excluding: Alaska, New York, California, or Hawaii. *******Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on.This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.This position requires candidates to physically reside in the United States and be able to complete employer‑verified I‑9 documentation.This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, New York, California, or Hawaii.Training & Work ScheduleThis position requires completion of a 4–6 week paid training program, held:Monday–Friday8:00 AM – 4:00 PM CSTAfter training, standard work hours transition to:11:00 AM – 7:00 PM CSTOperating Hours:Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule.This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive.Required Job Qualifications:High School diploma or GED equivalentMinimum 1 year previous customer service experienceAbility to work in a fast-paced, high demand, structured service oriented environmentExcellent verbal, written and interpersonal communication skillsAbility to effectively deal with problems in varying situations and reach resolution in a timely manner.Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram formFlexible; open to continued process improvementAbility to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/WordPossess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cablePreferred Job Qualifications:Prior experience in a fast-paced call centerSelf-Funded Insurance/Benefits and/or TPA experienceKnowledge of medical procedure and diagnosis codingKnowledge of medical terminologyFamiliarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive toolsExperience working in a performance measured environment with quality metrics.#LI-JJ1#LI-RemoteAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!EEO Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Pay Transparency Statement:At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Min to Max Range:$14.97 - $28.12Exact compensation may vary based on skills, experience, and location.