Benefit Advocate

Luminare Health; United States; On-site; USD 20,622 - 38,738; Full time

Job summary

Luminare Health seeks Benefit Advocates to manage a high volume of service requests from employees and their families, via phone, email, portal, and chat. You will educate callers on understanding and maximizing their healthcare and wellness benefits and employer incentive programs.

The role emphasizes helping employees navigate benefit plans, resolve issues, and provide clear guidance in a fast-paced, customer-centric environment.

Qualifications

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
• Ability to continuously display a positive attitude and follow directions
• Possess excellent customer service skills including proper grammar, tonalities and clear dictation
• Proficient in Microsoft Office Suite, data entry and electronic mail applications
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
• Ability to sit and use the phone for long periods of time

Responsibilities

• Manage and coordinate a high volume of service requests from employees (and their immediate family) of our clients via phone, email, portal, and chat
• Educate and assist callers with understanding, navigating, and maximizing value of their healthcare and wellness benefits and employee incentive programs
• Provide guidance in resolving a variety of benefit issues

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through, and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues.

Required Job Qualifications

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
• Ability to continuously display a positive attitude and follow directions
• Possess excellent customer service skills including proper grammar, tonalities and clear dictation
• Proficient in Microsoft Office Suite, data entry and electronic mail applications
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
• Ability to sit and use the phone for long periods of time

Preferred Job Qualifications

• Associates Degree
• Bilingual in Spanish/English
• EBS, PHR, SPHR or CBP certification

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min To Max Range

$14.97 - $28.12

Exact compensation may vary based on skills, experience, and location.