Member Advocate- Spanish Bilingual

Collective Health; Plano (TX); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Stock options

Job summary

Collective Health in Plano, TX is hiring a Member Advocate to provide concierge-level support for health benefits. You will learn plans, assist members by phone, email, and chat, and collaborate with the team to resolve issues. Training lasts four weeks and the role emphasizes empathy, efficiency, and professionalism.

The position offers in-office work in Plano with growth opportunities, stock options, and benefits. Prior healthcare exposure and a degree are a plus; bilingual skills are a bonus.

Qualifications

• Bilingual English/Spanish preferred; wrote and spoke with members in multiple channels.
• Strong interpersonal and written communication skills for diverse inquiries.
• Ability to stay composed in a fast-paced, high-volume environment and learn new software.

Responsibilities

• Learn health insurance, benefits, and network plans to solve member problems.
• Interact with members via phone, email, and chat to explain and navigate care and billing.
• Collaborate with teammates to resolve member issues.
• Support a culture aligned with Collective Health values.
• Report to a team lead and contribute to essential Member Services operations.

Skills

Bilingual English/Spanish

Excellent communication

Empathy and adaptability

Tech-savvy

High-volume multitasking

Education

Bachelor’s or Associate’s degree

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting‑edge technology, compassionate service, and world‑class user experience design.

• Bilingual Spanish and English proficiency required

• Start date: 10/06/2025

Shift: 10:00‑07:00, Tuesday‑Saturday or Monday‑Friday

Collective Health is hiring for its Member Services team in Plano, TX. We believe healthcare should be simple, accessible, and technology‑driven. Our team of member advocates questions the industry’s status quo and delivers concierge‑level support to our members.

As a Member Advocate you will immerse yourself in a rapidly‑evolving healthcare industry, mastering operational efficiency and external professionalism. The position includes four weeks of training to set you up for success.

What you’ll do:

• Learn health insurance, benefits, and network plans to solve challenging member problems through research, technology, and empathy.
• Connect with members via phone, email, and chat, addressing and resolving a variety of inquiries to help them understand, navigate, and pay for healthcare.
• Collaborate with teammates in the Member Services department to find strategic solutions to member issues.
• Support and cultivate office culture that aligns with Collective Health values and captures the team’s outstanding aspects.
• Report to a team lead; this is one of the most essential roles at Collective Health.

Your skills include:

• Want to help others with healthcare situations and possess a resilient mindset that consistently creates empathy with every member.
• Outstanding interpersonal communication skills, written and verbal, used to navigate sophisticated and moving member inquiries.
• Adaptability in a fast‑paced, high‑volume environment to deliver personalized and eloquent member service.
• Ability to learn new software programs and adapt quickly to new processes.
• Technology savvy.
• Maintain composure and compassion while balancing a high volume of tasks.

Nice to have:

• One or more years of experience in a fast‑paced work environment.
• One or more years of experience in a customer‑facing role.
• Bilingual (English/Spanish) is a plus.
• Prior healthcare experience.
• Bachelor’s or Associate’s degree.

Pay Transparency Statement

This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week.

Within the first six months, employees will be eligible to receive additional pay increases ranging from $0.75 to $1.25 per hour for completing post‑service training and meeting performance expectations.

In addition to the hourly rate, you will be eligible for stock options and benefits such as health insurance, 401(k), and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

Plano, TX pay range: $21.30 USD – $21.30 USD

Why Join Us?

• Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare.
• Impactful projects that shape the future of our organization.
• Opportunities for professional development through internal mobility, mentorship programs, and courses tailored to your interests.
• Flexible work arrangements and a supportive work‑life balance.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑[e-mail].

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For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.