Customer Service Representative/Inside Sales

MicroBest Inc; Waterbury (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental, Vision insurance

Disability Insurance

Life Insurance

Paid Time Off

Job summary

MicroBest Inc in Waterbury, CT is seeking a Customer Service/Inside Sales Representative. You will manage orders, respond to inquiries, prepare quotes, and support sales through accurate communication with customers and internal teams.

The role requires strong organizational skills, 3+ years of customer service experience, and proficiency in ERP systems and MS Office. Occasional travel may be needed.

Qualifications

• 3+ years of customer service experience in manufacturing or related industry preferred.
• Interest or experience with firearm industry is a plus.
• Proficiency in Microsoft Office and ERP systems.
• Strong communication and data entry accuracy.

Responsibilities

• Process customer orders via phone, email, or online platforms with accuracy.
• Provide timely responses regarding pricing, product availability, orders, and shipping.
• Prepare and edit customer quotes ensuring correct pricing per guidelines.
• Maintain and update customer information in ERP/CRM databases.
• Monitor orders and coordinate with production for timely delivery.
• Review shipping documents for accuracy and resolve discrepancies.
• Maintain customer records and CRM data accuracy.
• Collaborate with production and shipping to fulfill orders.
• Address and resolve complaints or concerns, escalating as needed.
• Generate reports on orders, inventory, and sales estimates.
• Keep quotes, orders, and communications well organized.

Skills

Customer service

Inside sales

Communication

Problem solving

Organizational skills

Travel

Data entry

Attention to detail

Tools

ERP systems

Microsoft Office

Job description

Customer Service Representative/Inside Sales

MICROBEST INC Waterbury, Other / Non-US, United States

About this position

We are seeking a detail-oriented and customer-focused Customer Service / Inside Sales Representative to join our team. This role is responsible for processing and managing customer orders, providing exceptional service, and supporting sales efforts through accurate and timely communication with customers and internal teams. The ideal candidate will have strong organizational and communication skills, excellent attention to detail, proficiency in computer systems, and the ability to thrive in a fast-paced environment. Some travel may be required.

Essential Duties & Responsibilities – Customer Service

• Process customer orders received via phone, email, or online platforms, ensuring accuracy and efficiency.
• Provide timely and professional responses to customer inquiries regarding pricing, product availability, order status, and shipping timelines.
• Prepare and edit customer quotes, ensuring accurate pricing and adherence to company guidelines.
• Maintain and update customer information in the ERP and CRM databases.
• Monitor and track orders to ensure on-time delivery, working closely with production control.
• Review shipping documents for accuracy and resolve discrepancies.
• Maintain customer records and ensure data accuracy in the CRM system.
• Collaborate with internal teams, including production and shipping, to ensure timely order fulfillment.
• Address and resolve customer complaints or concerns, escalating as necessary.
• Generate and compile reports for management, including order tracking, inventory updates, and sales estimates.
• Maintain organized records of quotes, orders, and customer communications.

Requirements

• Reach out to prospective customers and review our product offerings.
• Identify customer needs and provide product recommendations.
• Assist in developing and maintaining customer relationships through proactive communication.
• Travel occasionally to visit customers, attend industry events, or support business needs.

Qualifications & Skills

• Experience: 3+ years of customer service experience in a manufacturing or related industry preferred. Preference for candidates with an interest in or experience with the firearm industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.
• Communication: Strong verbal and written communication skills. Experience creating customer presentations a plus.
• Problem-Solving: Ability to assess customer needs and provide effective solutions.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
• Adaptability: Ability to work independently and in a team environment, with a proactive approach to problem-solving.
• Travel: Willingness to travel occasionally for business purposes.
• Analytical Skills: Strong data entry skills with high accuracy and attention to detail

Benefits

• Competitive salary based on experience
• 401(k) with company match, 100% vested when eligible to contribute
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Paid Time Off