Customer Service Representative

Masis Professional Group; Waterbury (CT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive salary

Growth and learning opportunities

Supportive team culture

Job summary

A leading manufacturing firm in Waterbury is looking for a dedicated Customer Service & Sales Support Representative. You'll handle customer orders, provide product support, and assist in sales development activities. The ideal candidate has 3+ years of customer service or sales experience, is proficient in Microsoft Office, and has strong communication skills. This full-time position offers competitive pay and opportunities for growth in a supportive team culture.

Qualifications

• 3+ years of experience in customer service or sales.
• Ability to multitask and work across departments.
• Familiarity with plumbing products is a plus.

Responsibilities

• Enter and process wholesale customer purchase orders.
• Send order confirmations and respond to inquiries.
• Support sales outreach activities.

Skills

Customer service experience

Sales skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma

Tools

ERP systems

CRM systems

Job description

Overview

We are seeking a dedicated and enthusiastic Customer Service & Sales Support Representative to join the Wholesale Division of a manufacturing client in Waterbury. In this position, you will handle customer orders, provide product support, and assist in sales development activities. You’ll work closely with cross-functional teams to ensure a high level of customer satisfaction and contribute to the growth of our wholesale business.

Compensation

Base pay range: $20.00/yr - $22.00/yr

This range is provided by Masis Professional Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Enter and process wholesale customer purchase orders
• Send order confirmations and respond to customer inquiries and concerns
• Support the Wholesale Team Leader in sales outreach, including phone communication, sending literature, and tracking samples
• Maintain accurate customer records, pricing details, and shipping information in our system
• Coordinate with internal teams (Engineering, QC, Production, Purchasing, Marketing) to provide product information, specs, certifications, and pricing
• Follow up with current and past customers to explore new sales opportunities

Qualifications

• High school diploma required; additional education is a plus
• 3+ years of experience in customer service or sales, preferably in a technical or product-based environment
• Proficiency in Microsoft Office Suite and experience with ERP or CRM systems
• Strong communication and organizational skills
• Ability to multitask and work across departments to resolve issues
• Familiarity with plumbing products such as faucet aerators and their applications in residential, commercial, or institutional settings is a plus

Why Join Us

• Opportunity to work with a well-established brand in a technical sales environment
• Supportive team culture with growth and learning opportunities
• Competitive salary and benefits package
• Make an impact by helping customers and contributing to business development

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service, Sales, and Manufacturing
• Industries: Wholesale Hardware, Plumbing, Heating Equipment