Customer Service Representative - Entry Level

TSP talent; Savannah (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Structured training

Ongoing coaching

Growth opportunities

Job summary

TSP talent in Savannah, GA is seeking an Entry-Level Contact Center Representative to handle inbound and outbound customer interactions via phone, chat, and email.

You will resolve inquiries, troubleshoot basic issues, recommend products, follow scripts, and use CRM tools while meeting QA, CSAT, and AHT targets; structured training and ongoing coaching support your growth in customer experience, sales, and digital solutions.

Qualifications

• Strong communication skills and a customer-first mindset are essential.
• Ability to adapt quickly in a fast-paced setting and handle multiple channels.

Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, and email.
• Resolve inquiries and troubleshoot basic issues.
• Recommend products or services and adhere to scripts and compliance guidelines.
• Utilize CRM tools and meet performance metrics such as QA, CSAT, and AHT.

Skills

Strong communication

Fast-paced environment

Customer-oriented mindset

Basic technical proficiency

Job description

Role: Entry-Level Contact Center Representative

Responsibilities: Handle inbound and outbound customer interactions through phone, chat, and email; resolve inquiries; troubleshoot basic issues; recommend products or services; adhere to scripts and compliance guidelines; utilize CRM tools; meet performance metrics such as QA, CSAT, and AHT.

Qualifications & Skills: Strong communication skills; ability to work in a fast-paced environment; customer-oriented mindset; basic technical proficiency; willingness to learn and grow in customer experience, sales, and digital solutions.

Additional Information: Receive structured training and ongoing coaching; opportunities for professional development in customer service and related fields.