Customer Service Representative I

Significance; Port Hueneme (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

Significance, a woman-owned consulting firm supporting federal civilian and Department of Defense customers, seeks a Customer Service Representative I for an anticipated Navy program in Port Hueneme, CA. This on-site role requires U.S.

citizenship and an active Secret clearance or the eligibility to obtain one. You will act as a liaison between the program office and customers, providing information and resolving inquiries while supporting customer satisfaction as part of a dedicated team.

Qualifications

• Bachelor's degree required.
• 2 years of professional experience.
• U.S. Citizenship required.
• Active Secret security clearance or eligibility.
• Port Hueneme, CA on-site five days per week.

Responsibilities

• Liaise between the program office and customers, providing information and support regarding program activities, products, and services.
• Respond to customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

Education

Bachelor's degree

Job description

At Significance, we believe the best results come from investing in great people. As a woman‑owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance is seeking Customer Service Representative I candidates for an anticipated federal program supporting the U.S. Navy. This position is located in Port Hueneme, CA, and requires working on-site five days per week. Candidates must be U.S. Citizens who currently hold an active Secret security clearance or are eligible to obtain one. This position is contingent upon contract award.

In this role, you will serve as a liaison between the program office and customers, providing information, resolving inquiries, and supporting customer satisfaction.

Duties:

• Serving as a liaison between the program office and customers, providing information and support regarding program activities, products, and services.
• This role involves responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Required Skills:

• Education: Bachelor's degree
• Experience: 2 years of professional experience.
• Citizenship: Must be a U.S. Citizen
• Clearance: Active Secret security clearance or eligibility to obtain a Secret clearance
• Location: Port Hueneme, CA — On-site, five days per week

$40,185.60 - $45,000 a year

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.