Customer Service Representative

AtWork Personnel; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

AtWork Personnel is seeking an experienced Customer Service Representative to support our growing e-commerce, retail, and distribution operations in Marietta, GA. You will interact with customers, vendors, and internal teams while maintaining accurate order records and handling multiple platforms.

Responsibilities include processing orders (EDI, portals, email orders), generating shipping labels, answering calls, and providing professional assistance.

Qualifications

• Minimum experience as a Customer Service Representative.
• Experience supporting e-commerce, retail, or distribution operations preferred.
• Proficiency in Microsoft Excel and QuickBooks.

Responsibilities

• Process incoming customer orders across multiple platforms (EDI, portals, manual entry).
• Generate shipping labels for small parcel and LTL shipments.
• Answer calls from customers and vendors with professional assistance.
• Respond to inquiries regarding orders, shipping, and product information.
• Maintain accurate order records and customer information.

Skills

Customer Service

E-commerce operations

Tools

Microsoft Excel

QuickBooks

EDI processing

Customer portals

Job description

Job Description

We are seeking an experienced and customer-focused Customer Service Representative to support our growing e-commerce, retail, and distribution operations. The successful candidate will be highly organized, detail-oriented, and comfortable working in a fast-paced environment while interacting with customers, vendors, and internal teams.

Key Responsibilities

• Process incoming customer orders across multiple platforms, including:
  • EDI processing
  • Customer portals
  • Manual order entry from emailed orders
• Generate shipping labels for small parcel and LTL shipments
• Answer incoming calls from customers and vendors, providing professional and knowledgeable assistance.
• Respond to customer inquiries regarding orders, shipping, and product information.
• Maintain accurate order records and customer information.

Qualifications

• Previous experience in a Customer Service Representative role required.
• Experience supporting e-commerce, retail, or distribution operations preferred.
• Proficiency in Microsoft Excel and QuickBooks.
• Experience with EDI processing and customer portals is a plus.