Customer Service Representative I

SGS Consulting; Williamstown (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

SGS Consulting is seeking a detail-oriented customer service/order processing specialist to manage orders received via EDI, email, and phone, ensuring timeliness and accuracy. You will maintain documentation, communicate with customers about discrepancies and delays, process RMAs/credits, support the sales team, greet visitors, and help with reporting and adherence to security and filing standards.

This role emphasizes strong communication, time management, and proficiency with Excel and ERP/EDI

Qualifications

• High School diploma or GED required.
• Proficient in Excel and EDI systems.
• Excellent communication and time-management skills.

Responsibilities

• Process all orders received via EDI, email, and phone accurately.
• Document and communicate changes to orders; provide documents to operations.
• Maintain effective communication with customers about price discrepancies, stockouts, and delays.
• Ensure customer documentation is complete and filed.
• Process RMAs and credits; forward credits to customers and finance.
• Support sales team and provide customer care.
• Greet and screen visitors; handle calls and relay messages.
• Monitor facility admittance to authorize employees and vendors only.
• Complete reports and maintain documentation.

Skills

Microsoft Excel

IDS systems

Power Sell software

EDI software

Microsoft Outlook

Oral and written communication

Time management

10 key skills

Education

High School diploma or GED equivalent

Job description

Job Responsibilities

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
• Oversee/manage Papervision.
• Attend and participate meetings as required.
• Additional Responsibilities
• Answer incoming calls.
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provide effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Complete miscellaneous customer care functions and special projects as assigned.
• Complete reports and maintain documentation as required.

Skills

• Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
• Oral and written communication skills.
• Time management.
• 10 key skills.

Education/Experience

• High School diploma or GED equivalent