Customer Service Representative III

Encore Talent Solutions; Foxborough (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Encore Talent Solutions in Foxborough, MA is seeking a proactive customer service coordinator to take orders, assign work to teammates, and clarify product details.

You will use Salesforce to interpret requests, answer questions about pricing and availability, and liaise with internal departments to meet customer needs while performing data entry across multiple platforms.

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Take customer order entries and assign work to other team members
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Use Salesforce to interpret requests and assign tasks

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organization

Prioritization

Salesforce

Tools

Salesforce

Job description

Take customer order entries and assign work to other team members.

Uses Salesforce to interpret requests and assign tasks.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work