Customer Service Representative

Infosys BPM Ltd.; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Infosys BPM Ltd. in Tempe, AZ seeks a customer service professional focused on order management and end-to-end case resolution, ensuring accurate data and timely responses that satisfy customers.

You will use SAP, Salesforce and MS Office to track orders, respond to inquiries, and coordinate with sales, logistics and support teams to meet SLA timelines and deliver a positive customer experience.

Qualifications

• High School Diploma or GED required.
• At least 1 year of related work experience in order management or customer support.

Responsibilities

• Handle order status inquiries and customer interactions with SLA adherence.
• Resolve cases with end-to-end ownership and effective escalation management.
• Communicate clearly with stakeholders and coordinate across functions.
• Utilize SAP, Salesforce and MS Office tools to manage data and workflows.

Skills

Order management

Customer support

Stakeholder management

Communication

SLA adherence

Education

High School Diploma or GED

Tools

SAP

Salesforce

MS Office

Job description

Responsibilities may include but are not limited to:

• Experience in order management and customer support, with end-to-end ownership of case resolution
• Strong communication and stakeholder management skills, including handling escalations
• Familiarity with SAP / Salesforce / MS Office tools
• Ability to manage order status, queries, and customer interactions within SLA timelines
• A proactive approach to problem-solving and customer satisfaction

Qualifications

Basic

• High School Diploma or GED Equivalent
• At least 1 year of related work experience

Preferred

• Strong attention to detail and process adherence
• Customer-focused mindset with the ability to handle complex queries