Customer Service Representative II - Elkton 3pm-11:30p

Union Hospital of Cecil County, Inc.; Elkton (MD); Vor Ort; USD 27.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

Retirement

Employee Assistance Program

Zusammenfassung

ChristianaCare is seeking a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on caller needs. Hours: 3pm-11:30pm, end-of-weekend rotation.

Prior call-center experience and a high school diploma are preferred; we emphasize equal opportunity employment and comprehensive benefits. Responsibilities include handling the main hospital line, emergency lines, and directing callers to appropriate services

Qualifikationen

• High school graduate or equivalent.
• Two years customer service experience; call center experience preferred.

Aufgaben

• Answer main hospital telephone number and emergency lines.
• Provide directory information and directions to facilities, and assist callers with policies and procedures.

Kenntnisse

Customer service

Call center experience

Ausbildung

High school diploma

Jobbeschreibung

Job Details Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare. We are looking for a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller. Hours: 3pm-11:30p EOW

Principal duties and responsibilities

Answer main telephone number for hospital campuses. Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency). Provide excellent customer service. Answer TTY for community, provide assistance to the caller. Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures. Provides directions to facilities for the public.

Education and experience requirements

High school graduate or equivalent. Two years customer service experience, call center experience preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.48 - $28.24. This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Benefits and other information

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/.

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions.

Christiana Care Health System Website

Post End Date: Oct 31, 2026