Customer Service Representative II, Dental

Christiana Care Health Services, Inc.; United States; Sur place; USD 26 000 - 39 000; Plein temps

Résumé du poste

ChristianaCare in Wilmington, DE is seeking a Customer Service Specialist II for an on-site call center handling incoming calls for our Dental/Oral Surgery Contact Center. Work schedule: Monday–Friday, 8:00am–4:30pm, flexible as needed.

You will respond to high-volume calls, schedule appointments, take phone notes, escalate urgent issues using HEAT methodology, and interact with patients, physicians, and staff while following safety rules.

Qualifications

• High School Graduate or GED required.
• Prior call center and medical office experience preferred.
• Computer and keyboarding skills required.

Responsabilités

• Respond to high-volume calls, schedule appointments, and take phone notes.
• Escalate urgent calls using HEAT methodology and relay information accurately to patients and staff.
• Interact with patients, physicians, and staff while following safety rules and reporting unsafe activities.

Connaissances

Attention to detail

Adaptability

Communication skills

Organization

Problem-solving

Formation

High School Diploma or GED

Description du poste

Job Details

ChristianaCare is seeking a Customer Service Specialist II in Wilmington, DE. The position a call center like position responsible for taking incoming calls for our Dental/Oral Surgery Contact Center. Work Schedule: Monday through Friday from 8am to 430pm, must be flexible. This is an on‑site position at our Avenue North location in Wilmington, DE.

Duties / Responsibilities

As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager.

Why You’ll Love Working at ChristianaCare

Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities. Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time. Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement. Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care. Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service. Retirement Planning & Financial Well‑Being Access two retirement plans, including a 403(b) with up to a 50% match and a company‑funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Education Requirements

High School Graduate or GED required. Prior call center, customer service and medical office related experience preferred. Computer and key boarding skill required An equivalent combination of education and experience may be substituted.

Strengths / Qualities

You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem‑solving abilities. When we lead with love, excellence is inevitable. #LI-EH

Hourly Pay Range

$19.48 - $28.24 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Nov 6, 2026

EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital, Newark, Delaware. This 1,007‑bed, 1.3‑million‑square‑foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level‑I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level‑I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website