Customer Service Representative II - Elkton 3pm-11:30p

Christiana Care Health System; Elkton (MD); On-site; USD 27,000 - 39,000; Full time

Job summary

ChristianaCare is seeking a Customer Service Specialist in Operator Services in Elkton, MD to answer calls and provide directory information to staff, visitors, patients, and the public. This on-site role requires professionalism and calmness under pressure and supports hospital operations.

The position includes handling emergency lines, directing callers, and assisting the public with directions while delivering excellent customer service.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years customer service experience; call center experience preferred.

Responsibilities

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Skills

Customer service experience

Call center experience

Education

High school graduate or equivalent

Job description

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

We are looking for a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

Hours: 3pm-11:30p EOW

Principal duties and responsibilities:

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Education and experience requirements:

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred

About ChristianaCare

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.48 - $28.24 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/