Customer Care Representative II

Overhead Door Corporation; Bridgeton (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading building materials supplier in Bridgeton, MO, is seeking an Entry Level Customer Service Representative. This role involves clerical tasks, customer communication, and order management. The ideal candidate will have 1–3 years of experience in customer service, excellent communication skills, and basic computer knowledge. Full-time position offers an opportunity to learn and contribute to customer satisfaction and inventory management.

Qualifications

• 1–3 years of customer service experience; door industry preferred.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Willingness to learn product and processes.

Responsibilities

• Perform light clerical work including answering, screening, and routing telephone calls.
• Respond to customer requests regarding order tracking and availability.
• Process paperwork for daily operations and assist with inventory controls.

Skills

Customer service experience

Attention to detail

Problem solving

Communication skills

PC knowledge

Basic math skills

Education

High School Diploma or GED

Tools

MS Word

Excel

Access

Lotus Notes

Job description

Job Description

In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead. That invention marked the birth of the company that has become known for developing and introducing innovative ideas and a commitment to designing and building new upward-acting, storm protection and access systems products. Today, with its portfolio of quality, innovative products, Wayne Dalton effectively serves customer needs in North America. https://www.wayne-dalton.com/

Responsibilities

• Light clerical work including answering, screening, and telephone calls to the appropriate person; resolution of calls (orders, quotes, etc.).
• Ability to use hand tools and assist or complete modifications to products (glazing, section width changes, insulating, etc.) and fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Delivery responsibilities as required, including driver qualification (valid license).
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipment including UPS.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Other duties as assigned.

Qualifications

• 1–3 years of customer service experience; door industry preferred.
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn product and processes.

Education

• High School Diploma or GED

Physical / Work Environment Requirements

• Ability to stand for long periods of time in a non-climate‑controlled environment.
• Ability to lift up to 50 pounds.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Wholesale Building Materials