Customer Service Representative I-Distribution Center

Overhead Door Corporation in; Santa Ana (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Overhead Door Corporation in Santa Ana, CA seeks a versatile clerical associate to handle light administrative tasks, order processing, and customer communications. The role includes supporting sales operations, coordinating with plants, and assisting with inventory control and deliveries as needed.

Candidates should be able to use hand tools for basic product modifications and operate a forklift. Forklift certification and a valid license are preferred where required.

Responsibilities

• Answering, screening, and directing telephone calls to the appropriate person; resolving calls including orders and quotes.
• Use hand tools and assist or complete modifications to products such as glazing, section width changes, insulation; operate a forklift.
• Respond to customer requests for information on order tracking, expediting, and product availability.
• Enter orders at sales invoicing level and place product requests from supply plants.
• Notify customers of backorders, credit issues, order availability, and other order-related information.
• Serve as liaison between the sales center and plant departments; gather necessary information and respond appropriately.
• Process paperwork for daily sales center operations as required.
• Deliveries as needed; driver qualification and valid license required.
• Assist in unloading/loading vendor and customer vehicles.
• Monitor daily customer LTL shipments including UPS.
• Assist GM and AGM with inventory controls including cycle counts, daily inventory reviews, scrap processing and loss prevention.
• Perform other duties as assigned.

Job description

Role and Responsibilities

• Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Ability to use hand tools and assist or complete modifications to products i.e.glazing, section width changes, insulating, etc. and fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Delivery responsibilities as required. Including driver qualified (valid license).
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipment including UPS.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Other duties as assigned.