Distribution Customer Service Representative

NFI Industries; Hazleton (Luzerne County); Hybrid; USD 36,000 - 52,000; Full time

Job summary

NFI Industries in the United States seeks a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and manage clerical duties as directed by the Customer Service Supervisor or Office Manager.

The role emphasizes accurate invoicing, shipping coordination with Traffic and Operations, record maintenance, and acting as a liaison between warehouse and customers to ensure service standards are met.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
• Processes and inputs all customer orders.
• Produces stock reports to check for product availability.
• Produces all related paperwork and necessary information required for customer work orders.
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
• Provides follow up with other departments to ensure service standards are being met.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Prepares shipping and tracing information to customers as required.
• Maintains damage records and back order logs.
• Communicates customer feedback to management including any signs of dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains current and accurate procedure manual, which details the processing requirements for each account.

Skills

Communication

Customer service

Typing

10-key

Oral & written communication

Education

HS diploma or equivalent

Tools

MS Office

UPS shipping software

FedEx shipping software

10-key

Job description

Overview

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-223