Customer Service Representative II

Jobtailor; Tolleson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Tolleson, AZ is seeking a customer service professional to manage inquiries, orders, and issue resolution across phone, email, SAP, and Salesforce. You will ensure accurate order processing and timely execution.

The role requires 2+ years of customer service experience, SAP and Salesforce know-how, strong communication, and collaboration across departments. Construction/building products knowledge is a plus.

Qualifications

• 2+ years of related customer service experience.
• 2+ years SAP (ERP) and Salesforce (CRM) experience.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage competing priorities with minimal supervision.
• Excellent verbal and written communication skills.
• Construction, manufacturing, or building products knowledge preferred.
• Must comply with MiTek's E-Verify and Drug and Tobacco-Free Workplace policies.

Responsibilities

• Manage customer inquiries, orders, and issue resolution via phone, email, Salesforce, and other channels.
• Process, maintain, modify, and monitor customer orders in SAP with accuracy and timely execution.
• Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
• Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions.
• Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits.
• Coordinate with internal teams to resolve customer and operational issues.
• Serve as a point of contact for escalated customer concerns and drive issues through resolution.
• Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines.
• Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions.
• Develop working knowledge of custom products, product applications, and technical product information.

Skills

SAP ERP

Salesforce CRM

Customer service

Data analysis

Communication skills

Time management

Education

High School diploma or GED

Associates degree preferred

Tools

SAP

Salesforce

Job description

• Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels


• Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution


• Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution


• Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions


• Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits


• Coordinate with internal teams to resolve customer and operational issues


• Serve as a point of contact for escalated customer concerns and drive issues through resolution


• Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines


• Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions


• Develop working knowledge of custom products, product applications, and technical product information

Requirements

• High School/GED required


• Associates degree preferred


• 2+ Years of related customer service experience required


• 2+ Years SAP (ERP), and Salesforce (CRM) experience required


• Strong analytical, organizational, and problem-solving skills


• Ability to manage competing priorities with minimal supervision


• Demonstrated ability to collaborate effectively across multiple departments


• Excellent verbal and written communication skills


• Construction, manufacturing, or building products knowledge preferred


• Must comply with MiTek's E-Verify and Drug and Tobacco-Free Workplace policies

Core Competencies

Demonstrates expertise in managing customer inquiries and orders through SAP and Salesforce, ensuring accuracy and timely execution. Possesses strong analytical and problem-solving skills to resolve customer issues effectively while collaborating across departments.

Highest-signal resume keywords

• SAP (ERP) Experience


• Salesforce (CRM) Experience


• Customer Service Experience


• Analytical Skills


• Communication Skills

Hard Skills

• Order Processing


• Issue Resolution


• Data Analysis


• Quote Management


• Inventory Management

Soft Skills

• Organizational Skills


• Problem-Solving Skills


• Collaboration Skills


• Time Management

Industry Keywords

• Construction Knowledge


• Manufacturing Knowledge


• Building Products Knowledge

Tools & Technologies

• SAP


• Salesforce