Customer Service Representative II

East Boston Neighborhood Health Center; Revere (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus $1,000

Job summary

NeighborHealth, located in Revere, MA, is seeking a friendly Contact Center Representative who is fluent in English and Spanish. The role supports clinical departments by recording information, scheduling, screening calls for transfers, and making outbound outreach calls.

Onboarding and training precede a rotating remote option. The position is full-time in the Contact Center, located at 300 Ocean Avenue, Revere, with a $21/hour starting wage and a $1,000 sign-on bonus.

Qualifications

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem solving skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Education

HS Diploma

Tools

EPIC EMR

Microsoft Office

Job description

Open Full-time From 21.00 USD per hour as stated in the posting

About this job

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we are advancing medicine and delivering the best care experience for our patients and community!

Position Summary

We are looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.

Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.

Time Type

Full time

Department

Contact Center

All Locations

300 Ocean Avenue - Revere

Essential Duties and Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Requirements and Responsibilities

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem solving skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation

Starting at $21/hr

Includes a $1,000 sign on bonus!

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.