Customer Service Representative II

LifeStream Behavioral Center; Lecanto (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pension Plan

403(b)

Paid Time Off

Flexible work schedules

Tuition reimbursement program

Free telehealth services

HRSA loan forgiveness program

Job summary

LifeStream Behavioral Center in Lecanto, FL is seeking a Customer Service Representative II to greet clients, answer inquiries by phone, email or in person, and support a range of facilities to ensure smooth operations.

You will maintain accurate records, collaborate with clinical and administrative teams, help educate clients about services, and assist in training new staff while adhering to policies and maintaining empathy.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher in related field preferred.
• 1 year of office experience with computer systems required.
• 3 years of medical office experience preferred.
• Excellent verbal and written communication skills; strong interpersonal abilities.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
• Provide detailed information about services offered by LifeStream Behavioral Center and assist customers in understanding their options.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
• Support the training and mentoring of new customer service representatives as needed.
• Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.

Skills

Verbal and written communication

Interpersonal skills

MS Office / CS software

Multitasking / time management

Problem solving

Empathy and patience

Teamwork / independence

Attention to detail

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

CRM software

Microsoft Office

Job description

Job Purpose:- The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.Key Responsibilities:- Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.- Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.- Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.- Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.- Identify opportunities to improve customer service processes and contribute to the development of best practices.- Stay informed about organizational changes, updates, and new services to provide accurate information to customers.- Support the training and mentoring of new customer service representatives as needed.- Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.Required Education:- High school diploma or equivalent required.- Associate's degree or higher in a related field preferred.Required Experience:- Minimum of One (1) year experience in office setting including the use of computer systems required- Minimum of Three (3) years’ experience in a medical office setting preferredRequired Skills and Abilities:- Excellent verbal and written communication skills.- Strong interpersonal skills with the ability to build rapport with clients and colleagues.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask and manage time effectively in a fast-paced environment.- Demonstrated problem-solving skills and ability to think critically.- High level of empathy and patience when dealing with clients facing challenging situations.- Ability to work independently and as part of a team.- Strong attention to detail and organizational skills.LifeStream BenefitsHealth/Dental/Vision InsuranceShort Term DisabilityPension Plan403(b)Paid Time Off (Over 4 weeks your 1st year!)Flexible Work SchedulesTuition Reimbursement ProgramFree Telehealth ServicesHRSA Loan Forgiveness ProgramAnd More!Important NoticeAs part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening ClearinghouseLifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.