Customer Service Representative II (1830)

Lifestream Behavioral Center; Lecanto (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Pension Plan

403(b)

Paid Time Off

Flexible Work Schedules

Tuition Reimbursement

Free Telehealth

Job summary

LifeStream Behavioral Center in Lecanto, FL is seeking a Customer Service Representative to join our day shift team. You will respond to inquiries, assist clients with information about our services, and help maintain records for accurate service delivery.

Main responsibilities include resolving issues promptly, collaborating with other departments, and ensuring a seamless client experience while adhering to regulatory requirements and company policies.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher preferred.
• Minimum one year in an office setting with computer systems.
• Three years in a medical office preferred.

Responsibilities

• Respond to inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve issues and complaints promptly to ensure customer satisfaction.
• Provide information about services and assist customers in understanding options.
• Maintain accurate records of interactions and transactions.
• Collaborate across departments to ensure a seamless customer experience.
• Identify opportunities to improve service processes.
• Stay informed about changes and new services to provide accurate information.
• Support training and mentoring of new representatives as needed.
• Adhere to company policies and regulatory requirements.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

CRM software

Multitasking

Problem solving

Empathy

Teamwork

Attention to detail

Education

High school diploma

Associate's degree (preferred)

Tools

NULL

Job description

Job DetailsJob Location: 3238 Lecanto Outpatient - Lecanto, FL 34461Position Type: Full TimeEducation Level: High SchoolSalary Range: $15.91Job Shift: Day

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
• Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
• Support the training and mentoring of new customer service representatives as needed.
• Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.

QualificationsRequired Education:

• High school diploma or equivalent required.
• Associate's degree or higher in a related field preferred.

Required Experience:

• Minimum of One (1) year experience in office setting including the use of computer systems required
• Minimum of Three (3) years’ experience in a medical office setting preferred

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with clients and colleagues.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated problem-solving skills and ability to think critically.
• High level of empathy and patience when dealing with clients facing challenging situations.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

LifeStream Benefits

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• Paid Time Off(Over 4 weeks your 1st year!)
• Flexible Work Schedules
• Tuition Reimbursement Program
• Free Telehealth Services
• HRSA Loan Forgiveness Program
• And More!

Important Notice

As part of our hiring process and in compliance with Section435.04, Florida Statutes, certain positions require a Level2 background screening. Employment offers are contingent upon meeting applicable requirements. For more detailson Level 2 background screening requirements, please visit:Florida Care Provider Background Screening Clearinghouse

LifeStream is an equal opportunity employer and does not discriminate against anyapplicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected statusin accordance withapplicable federal, state, and local laws.