Customer Service Representative I | USA

Pyramid Consulting, Inc; United States; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &/v

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate need for a Customer Service Representative I in the USA on a 06+months contract with potential for extension.

The role is remote and pays $20–$21 per hour, with benefits including health insurance, a 401(k) plan, and paid sick leave depending on location. The successful candidate will troubleshoot the dining platform, provide frontline support, educate users to self-serve, and take on additional duties as assigned for a fast-paced hospitality-related

Qualifications

• Experience in front-line customer service
• Exceptional organizational skills and a keen eye for detail
• Strong technological aptitude and the ability to stay calm under pressure
• Passion for restaurants and the hospitality industry

Responsibilities

• Troubleshoot any issues relating to the dining platform
• Provide basic support to users and escalate critical issues to the technical team
• Educate users to self-serve their dining needs
• Work on other duties and projects as assigned

Skills

Front-line customer service

Organizational skills

Attention to detail

Technological aptitude

Calm under pressure

Passion for hospitality

Job description

Immediate need for a talented Customer Service Representative I | USA. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote).

Job ID:26-33607

Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Troubleshoot any issues relating to the dining platform
• Provide basic support to users and escalate critical issues to the technical team
• Educate users to self-serve their dining needs
• Work on other duties and projects as assigned

Key Requirements and Technology Experience:

• Experience in front-line customer service
• Exceptional organizational skills and a keen eye for detail
• Strong technological aptitude and the ability to stay calm under pressure
• Passion for restaurants and the hospitality industry

Our client is a leading Consumer Financial, Travel & Lifestyle Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.