Remote Customer Support Specialist I - Dining

Pyramid Consulting, Inc; United States; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &/v

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate need for a Customer Service Representative I in the USA on a 06+months contract with potential for extension.

The role is remote and pays $20–$21 per hour, with benefits including health insurance, a 401(k) plan, and paid sick leave depending on location. The successful candidate will troubleshoot the dining platform, provide frontline support, educate users to self-serve, and take on additional duties as assigned for a fast-paced hospitality-related

Qualifications

• Experience in front-line customer service
• Exceptional organizational skills and a keen eye for detail
• Strong technological aptitude and the ability to stay calm under pressure
• Passion for restaurants and the hospitality industry

Responsibilities

• Troubleshoot any issues relating to the dining platform
• Provide basic support to users and escalate critical issues to the technical team
• Educate users to self-serve their dining needs
• Work on other duties and projects as assigned

Skills

Front-line customer service

Organizational skills

Attention to detail

Technological aptitude

Calm under pressure

Passion for hospitality

Job description

Pyramid Consulting, Inc. has an immediate need for a Customer Service Representative I in the USA on a 06+months contract with potential for extension.

The role is remote and pays $20–$21 per hour, with benefits including health insurance, a 401(k) plan, and paid sick leave depending on location. The successful candidate will troubleshoot the dining platform, provide frontline support, educate users to self-serve, and take on additional duties as assigned for a fast-paced hospitality-related