Customer Dispute Resolution

Pyramid Consulting, Inc; United States; Remote; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Remote work

Job summary

Pyramid Consulting, Inc. is seeking a Customer Dispute Resolution specialist for a 6+ month contract located in the United States (Remote).

You will conduct compliance reviews of customer complaints, assemble case histories, and prepare clear summaries for the compliance or subpoena teams. The role requires 2+ years in compliance or investigative support, proficiency with Salesforce and QuickBase, and strong attention to detail.

Qualifications

• 2+ years of experience in compliance, customer dispute resolution, or legal/investigative support.
• Ability to synthesize findings into clear narratives.
• Experience researching across multiple systems and platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct compliance reviews of customer complaints and analyze account history, case notes, and transactions.
• Review and interpret matters escalated to compliance or legal staff.
• Prepare concise summaries for handoff to subpoena or compliance teams.
• Maintain meticulous case records and document production status.
• Collaborate with paralegals, attorneys, and cross-functional teams.
• Support subpoena team by locating and extracting documents across internal platforms.
• Protect confidentiality according to company policy.

Skills

Compliance experience

Research across systems

Strong written and verbal comm.

Project management

Attention to detail

Tools

Salesforce

QuickBase

Microsoft Excel

Job description

Immediate need for a talented Customer Dispute Resolution. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote).

Job ID: 26-33678

Pay Range: $33/hr - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conduct compliance reviews of customer complaints, analyzing account history, case notes, transaction records, and customer interactions to build a complete picture of each matter.
• Review and interpret assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed.
• Compile and organize research findings into clear, well-structured summaries for handoff to the compliance or subpoena team.
• Maintain meticulous records of research activities and document production status in the case management database.
• Collaborate with paralegals, attorneys, and cross-functional teams to gather complete information and resolve open questions.
• Support the subpoena team by researching and extracting documents responsive to legal requests across multiple internal platforms, including Salesforce and QuickBase.
• Safeguard the confidentiality of all legal and compliance matters in strict adherence to company policy.

Key Requirements and Technology Experience:

• 2+ years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company.
• Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables.
• Preferred: Hands-on experience with Salesforce; ability to query and navigate records efficiently.
• Experience with regulatory compliance, consumer financial protection, or money movement services is a strong plus.
• Exceptional attention to detail and the ability to synthesize findings into a clear narrative.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and database tools like QuickBase.
• Strong written and verbal communication skills; able to summarize complex findings for diverse audiences.
• Excellent organizational and project management skills; able to manage multiple priorities under tight deadlines.
• High level of professionalism, self-motivation, and sound judgment in decision-making.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.