Customer Service Representative I

Viking Group, Inc.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Viking Group, Inc. is seeking an experienced Customer Account Manager to handle product and service inquiries, pricing, availability, and shipping information.

You will be the primary point of contact for customers in an industrial distribution setting, coordinating with internal teams to meet requirements and drive satisfaction. Responsibilities include processing orders and quotes, handling returns, resolving discrepancies, and maintaining accurate records in enterprise systems.

Qualifications

• Experience in industrial distribution environment.
• Proficient in coordinating with multiple internal departments.
• Strong communication and customer service skills.
• Ability to manage orders, pricing, shipping, and returns.

Responsibilities

• Process customer orders, quotes, returns, and credits in accordance with policies.
• Serve as primary contact for customer inquiries via phone, email, or other channels.
• Coordinate with sales, fabrication, credit, inventory control, warehouse and other internal departments.
• Investigate order entry, pricing, shipping, and billing discrepancies; coordinate solutions.
• Utilize enterprise systems to obtain product, pricing, availability, and application information.
• Ensure access to current company literature and technical documentation.
• Represent the company professionally and meet customer expectations and timelines.
• Identify opportunities to increase sales through promotions and add-on items.
• Maintain accurate documentation of customer interactions and orders.
• Follow up with customers to provide status updates and resolution.
• Cultivate relationships with customers, suppliers, and internal partners.
• Complete required training and SOPs; perform other duties as assigned.

Skills

Customer service

Communication

Cross-functional collaboration

Sales support

Tools

ERP systems

Job description

Primary Function

Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.

Primary Function

Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.

Major Duties And Responsibilities

• Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.
• Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.
• Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.
• Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.
• Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.
• Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.
• Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.
• Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.
• Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.
• Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.
• Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.
• Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.
• Performs other duties as assigned.