Customer Service Representative I/ Customer Sales Representative (CSR)

Spectraforce Technologies; Union City (CA); Vor Ort; USD 25.000 - 30.000; Teilzeit

Zusammenfassung

Spectraforce Technologies, Inc. is seeking a Customer Service Representative I / Customer Sales Representative in Union City, CA to support Account Executives, Marketing Associates, and customers with prompt, accurate assistance.

The role requires bilingual Spanish, strong communication, and proficiency with Microsoft Office; it is a fast-paced position with customer focus and order coordination. This 3-month assignment includes handling inquiries, processing pick-ups, will-call orders,

Qualifikationen

• High school diploma or equivalent required.
• Minimum of 1 year of customer support or sales coordination experience.
• Preferred: Previous call center experience.
• Bilingual in Spanish is required.

Aufgaben

• Respond to incoming customer inquiries and requests.
• Process pick-up requests and assist with delivery routing and transportation questions.
• Handle will-call orders.
• Provide customers with invoice copies.
• Process credits and adjustments.
• Maintain and update call lists.
• Monitor orders prior to daily cut-off times.
• Communicate regularly with Account Executives and customers.
• Coordinate same-day deliveries for the operating company (OPCO).
• Perform additional duties as assigned by the supervisor.

Kenntnisse

Telephone skills

Communication

Fast-paced

MS Office

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Job Title

Customer Service Representative I/ Customer Sales Representative (CSR)

Location

Union City, CA, USA 94587

Duration

3 Months

Schedule

Sundays through Fridays 9:00 AM and 11:00 PM. Sunday availability is required. Employees will have Saturday plus one additional weekday off. Shift times may vary based on business needs.

Interview Process

Two-step interview process:

• First interview: Microsoft Teams
• Second interview: In-person

Note: The interview format may change based on the manager's availability.

Preferred Qualifications

Bilingual in Spanish is required.

Job Summary

This role provides sales support to Account Executives, Marketing Associates, and customers. The Customer Sales Representative (CSR) is responsible for delivering prompt, accurate assistance and ensuring customer needs are resolved efficiently.

Key Responsibilities

• Respond to incoming customer inquiries and requests
• Process pick-up requests and assist with delivery routing and transportation questions
• Handle will-call orders
• Provide customers with invoice copies
• Process credits and adjustments
• Maintain and update call lists
• Monitor orders prior to daily cut-off times
• Communicate regularly with Account Executives and customers
• Coordinate same-day deliveries for the operating company (OPCO)
• Perform additional duties as assigned by the supervisor

Qualifications Education

• High school diploma or equivalent required

Experience

• Minimum of 1 year of customer support or sales coordination experience (preferably in foodservice or a related field)
• Preferred: Previous call center experience

Professional Skills

• Strong telephone and communication skills
• Ability to work in a fast-paced environment
• Comfortable working at a computer for extended periods
• Proficient in Microsoft Office applications