Customer Service Representative I - 3rd Shift

Kelly; Muskegon (MI); On-site; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Paid vacation

Job summary

Kelly is hiring a Customer Service Representative I for a long-term 3rd shift in Norton Shores, Michigan. The role focuses on order entry, customer support, and logistics coordination to ensure timely delivery of parts and services.

Responsibilities include handling inquiries, maintaining accurate records in SAP and CRM systems, and collaborating with internal teams to resolve issues efficiently.

Qualifications

• High school diploma or GED completed.
• Strong written and verbal communication skills.
• Experience in customer service environments is preferred.
• Proficiency with Microsoft Excel and MS Office Suite.
• Comfort with SAP order entry/MRP systems and CRM tools.

Responsibilities

• Provide timely responses to customer orders and inquiries via group inbox.
• Communicate professionally with customers and internal teams by phone and email.
• Prioritize responses based on urgency and deadlines.
• Check inventory daily for incoming repair parts and cores.
• Monitor Open Order, E-stock, RMA, Core and Add Bill reports for accuracy.
• Enter repair management orders and track status for customers.
• Coordinate with leadership and clients on daily escalations.
• Work with vendors and inventory planners for repairs and purchases.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Time management

Customer service

Education

High school diploma or GED

Tools

SAP

CRM

Microsoft Excel

Job description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Customer Service Representative I for a long-term 3rd shift opportunity in Norton Shores, Michigan.

Customer Support Representative I - 3rd Shift

3rd Shift: Mon to Fri, 12:00am to 8:30am

Onsite: Norton Shores, Michigan

Hourly Pay: $18.00/hr W2

Enhanced Benefits (medical, dental, vision) + paid holidays & vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements

• Must be able to work 3rd shift onsite, Mon – Fri from 12:00am to 8:30am.
• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.