Customer Service Representative I

US Med-Equip; Wilmington (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

US Med-Equip in Wilmington, MA is seeking a Customer Service Representative to join our fast-growing healthcare team. You will work with operations and sales to deliver exceptional service to hospital partners and support equipment orders and deliveries.

Responsibilities include loading and securing equipment, safely driving company vehicles, assisting in the branch warehouse, and providing professional customer service to hospital contacts.

Qualifications

• High School graduate or equivalent.
• Valid driver's license with good driving record (last 3 years).

Responsibilities

• Load, secure, and transport life-saving medical equipment to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Skills

Customer service

Communication

English

Math calculations

On-call flexibility

Shift work

DOT certification eligibility

Education

High School Diploma or equivalent

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions


• Safely drive and maintain company vehicles


• Help service, ship, and receive equipment in branch warehouse


• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs


• Maintain a neat appearance, including wearing a company uniform


• Adhere to the operations process, including quality management system standards


• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners


• Participate in business planning and professional development sessions


• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent


• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry


• Ability to use our company portal daily to manage equipment maintenance orders and deliveries


• Ability to work multiple shifts, including on-call as needed


• Able to read and write in English and perform math calculations


• Able to work unsupervised


• Excellent communication skills


• Lift up to 75 lbs. and push/pull up to 150 lbs


• Ability to pass a DOT certification/physical