Customer Service Representative I

US Med-Equip; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

US Med-Equip in Tempe, AZ is seeking a Customer Service Representative to support hospital partners and operations. You will load, transport, and deliver life-saving equipment, work closely with sales, and ensure timely order fulfillment while maintaining a professional appearance in our uniform.

The role requires a high school diploma, a valid driver's license with a clean record, and the ability to lift heavy equipment.

Qualifications

• Excellent customer service to healthcare professionals.
• Ability to use company portal to manage orders and deliveries.
• Reading and writing in English; basic math skills.
• Ability to work multiple shifts, including on-call as needed.
• Able to work unsupervised.
• Lift up to 75 lbs. and push/pull up to 150 lbs.
• DOT certification/physical required.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, addressing patient and equipment needs.
• Maintain a neat appearance and wear a company uniform.
• Adhere to operations processes and quality management standards.
• Coordinate daily with local sales representative and team on equipment orders and delivery.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

English fluency

Team coordination

Lift up to 75 lbs

DOT certification/physical

Valid driver?s license

Education

High School Diploma or equivalent

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions


• Safely drive and maintain company vehicles


• Help service, ship, and receive equipment in branch warehouse


• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs


• Maintain a neat appearance, including wearing a company uniform


• Adhere to the operations process, including quality management system standards


• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners


• Participate in business planning and professional development sessions


• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent


• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry


• Ability to use our company portal daily to manage equipment maintenance orders and deliveries


• Ability to work multiple shifts, including on-call as needed


• Able to read and write in English and perform math calculations


• Able to work unsupervised


• Excellent communication skills


• Lift up to 75 lbs. and push/pull up to 150 lbs


• Ability to pass a DOT certification/physical