Customer Service Representative I

US Med-Equip; Waukesha (WI); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

US Med-Equip in Wisconsin is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and service needs. You will work with operations and sales to ensure timely, accurate responses.

The role requires a high school diploma, a valid driver's license with a clean 3-year driving record, ability to lift up to 75 lbs and push/pull up to 150 lbs, and strong communication in English. Weekend/on-call shifts may be required.

Qualifikationen

• High School Graduate or equivalent.
• Valid driver's license and good driving record for the past 3 years.

Aufgaben

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Kenntnisse

Excellent customer service

Portal usage

Shift work

English reading/writing + math

Independent work

Excellent communication

Lifting limits 75 lbs

DOT certification/physical

Ausbildung

High School Diploma or equivalent

Valid driver's license

Jobbeschreibung

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions


• Safely drive and maintain company vehicles


• Help service, ship, and receive equipment in branch warehouse


• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs


• Maintain a neat appearance, including wearing a company uniform


• Adhere to the operations process, including quality management system standards


• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners


• Participate in business planning and professional development sessions


• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent


• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry


• Ability to use our company portal daily to manage equipment maintenance orders and deliveries


• Ability to work multiple shifts, including on-call as needed


• Able to read and write in English and perform math calculations


• Able to work unsupervised


• Excellent communication skills


• Lift up to 75 lbs. and push/pull up to 150 lbs


• Ability to pass a DOT certification/physical