Customer Service Representative I

Us Med- Equip; Wilmington (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS is seeking a Customer Service Representative / Delivery Technician in MA to support hospital partners by delivering critical medical equipment and ensuring professional service.

You will load and secure equipment, drive company vehicles, and collaborate with branch teams to fulfill orders while upholding safety and quality standards.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record for past 3 years.
• Demonstrated ability to provide excellent customer service to professional healthcare partners.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment to support clinicians.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts; listen and respond to needs.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations and quality management standards.
• Coordinate daily with local sales reps and team on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

customer service

use company portal

multi-shift work

english literacy

self management

lift 75 lbs

DOT certification readiness

Education

High School Graduate or equivalent

Valid driver’s license

Tools

Company portal

Job description

Job Details: Job Location: MA Boston - Wilmington, MA 01887, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Any Shift, Job Category: Delivery Technician, Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical