Customer Service Representative I

US Med-Equip; Sunnyvale (CA); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

US Med-Equip in Sunnyvale, CA is seeking a Customer Service Representative to support hospital partners by coordinating orders, deliveries, and equipment maintenance. You will work with operations and sales to provide exceptional service, handle equipment, and ensure timely communication.

The role requires driving company vehicles, reading/writing in English, and the ability to lift up to 75 lbs. and push/pull 150 lbs; on-call shifts may be required. DOT certification may be needed.

Qualifikationen

• High School Graduate or equivalent.
• Valid driver’s license and good driving record for the past 3 years.
• Proficient reading/writing in English and basic math.
• Excellent communication and customer service skills.

Aufgaben

• Carefully load, secure, and transport life-saving medical equipment to support clinicians.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, addressing patient and equipment needs.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations process and quality management standards.
• Coordinate daily with local sales rep and team on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Kenntnisse

Customer service

Communication

English literacy

Math skills

Unsupervised

On-call shifts

Heavy lifting

DOT certification

Portal usage

Team coordination

Ausbildung

High School Graduate or equivalent

Valid driver’s license

Tools

Company portal

Jobbeschreibung

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical