Customer Service Representative I

US Med-Equip; Buffalo (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

US Med-Equip in Buffalo, NY is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders and deliveries. You will work with operations and the sales team to ensure timely, accurate service and maintain strong relationships with healthcare facilities.

The role requires high school education, a valid driver’s license, and DOT certification. Strong communication and English literacy are essential for success in this on-site position.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with good driving record for the past 3 years.
• DOT certification/physical is required.
• Ability to communicate effectively with hospital partners.
• Able to read and write in English and perform math calculations.

Responsibilities

• Load, secure, and transport medical equipment to healthcare facilities.
• Safely drive and maintain company vehicles.
• Assist in service, shipping, and receiving at branch warehouse.
• Provide professional customer service to hospital contacts.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations processes and quality management standards.
• Coordinate daily with local sales and team on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal usage

Shift flexibility

English literacy

Independent worker

Communication

Lifting 75 lbs

DOT certification

Education

High School Diploma or equivalent

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical