Customer Service Representative I

US Med-Equip; Bakersfield (CA); On-site; USD 34,000 - 56,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to support hospitals by coordinating equipment orders, deliveries, and service needs. The role requires driving life-saving medical gear and maintaining branch operations with a focus on patient care.

You will work with operations and sales teams to ensure timely, accurate equipment delivery and excellent hospital partner service. A valid CDL/DOT readiness and strong communication are essential.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with a clean driving record for the past 3 years.
• DOT certification/physical required or obtainable.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist with service, shipping, and receiving in branch warehouse.
• Provide professional customer service to hospital contacts and patients’ equipment needs.
• Coordinate daily with local sales and other team members on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Company portal usage

Shift flexibility

English literacy

Independent work

Communication skills

Education

High School graduate

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical