Customer Service Representative I

US Med-Equip; Lenexa (KS); On-site; USD 22,000 - 33,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to support hospital partners with equipment orders and deliveries. You will collaborate with operations and sales to ensure timely, accurate service and to resolve inquiries.

Responsibilities include loading and transporting life-saving medical equipment, maintaining vehicles, and helping in the branch warehouse while upholding company standards and safety compliance.

Qualifications

• Experience delivering professional customer service to healthcare professionals.
• Proficient with using a company portal to manage maintenance orders and deliveries.
• Ability to read and write English and perform basic math calculations.
• Able to work multiple shifts, including on-call as needed.

Responsibilities

• Load, secure, and transport equipment to healthcare institutions.
• Safely drive company vehicles and perform routine vehicle checks.
• Support warehouse operations: ship, receive, and organize equipment.
• Coordinate with local sales and operations teams on orders and deliveries.
• Maintain professional appearance and comply with quality management standards.

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical