Customer Service Representative I

Us Med- Equip; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Us Med- Equip in Richmond, VA is hiring a Delivery Technician who also serves as a Customer Service representative for hospital partners. You will load, transport, install and verify life-saving medical equipment to ensure uninterrupted patient care.

Responsibilities include safe vehicle operation, coordinating with sales and service teams, maintaining compliance, and providing professional support to clinical staff. A high school diploma and valid license are required.

Qualifications

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years
• Ability to pass DOT certification/physical

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Skills

Customer service

Portal usage

Multi-shift work

English literacy

Communication skills

Physical ability

DOT certification

Unsupervised work

Education

High School diploma

Tools

Company portal

Job description

Job DetailsJob Location: VA Richmond - Richmond, VA 23231Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Road WarriorJob Shift: Any ShiftJob Category: Delivery TechnicianJob Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

QualificationsPreferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical