Customer Service Representative I

US Med-Equip; Grand Prairie (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

US Med-Equip in Grand Prairie, TX is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and service activities. You will work with operations and sales to ensure timely, accurate fulfillment.

The role requires excellent communication, ability to work across teams, and physical capability to lift up to 75 lbs. Valid driver’s license and DOT eligibility preferred; on-site position with occasional on-call duties.

Qualifications

• High School Graduate or equivalent.
• Valid driver’s license with good driving record for the past 3 years.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts and respond to patient/equipment needs.
• Coordinate daily with local sales and other team members on orders and delivery.
• Adhere to operations processes and quality management standards.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Lifting 75 lbs

DOT eligibility

Self-motivated

Education

High School diploma or equivalent

Valid driver’s license

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical